Your satisfaction is guaranteed when you order from Home Science Tools! If you decide not to use a product, simply return it to us within 90 days of purchase. See details below.
You may return items you decide not to keep within 90 days, providing these items are unused and in their original packaging. You can download and print a copy of our Return Form for your convenience. (Please note that returned items that are either used or not in their original packaging may not be accepted or else incur a 20% restocking fee.)
Please send all returns to:
Home Science Tools
665 Carbon St.
Billings, MT 59102
If you are dissatisfied with an item, we want to quickly correct the problem. We will gladly replace or exchange the item, or refund the amount you paid. You may return items that are unsatisfactory within 90 days, providing they are unused and in their original packaging. You can download and print a copy of our Return Form for your convenience. We encourage you to call Customer Service at 1-800-860-6272 before returning a product that is used so we can provide you with the best service.
(Please note that returned items that are either used or not in their original packaging may not be accepted or else incur a 20% restocking fee.)
Although we package every order carefully to prevent damage in transit, occasionally an item will arrive damaged or defective. Often there is no need to return damaged or defective items. Please call Customer Service at 1-800-860-6272 so we can correct this problem immediately at our expense.
We follow careful order picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. Often there is no need to return items sent in error. Please call Customer Service at 1-800-860-6272 so we can correct this problem immediately at our expense.
Home Science Tools warrants our instrument against defects in materials and workmanship for the warranty period from the date of purchase. The warranty period is as follows:
This warranty does not cover light bulbs, batteries, or damage due to misuse, abuse, alterations, or accident. You will need to return your product freight prepaid for warranty service to Home Science Tools, or the repair facility we designate. We will repair or replace your product at no charge and return it freight prepaid to you. Please call 1-800-860-6272 to arrange warranty service before returning a product.
Please note that warranties apply only to the original purchaser and are not transferable. Home Science Tools brand microscopes sold prior to July 1, 2009 had a five-year warranty.
Products produced by other manufacturers are covered by the specific manufacturer's warranty and not by this warranty.